CRC holds open house, brown bag discussion Thursday There will be an Open House and Brown Bag Discussion at the Conflict Resolution Center Thursday, Oct. 16. The CRC is celebrating National Conflict Resolution Day along with many community mediation centers and peace organizations worldwide. Join us for an open house and tour from 9 a.m. to 4 p.m., with cookies, coffee, and gifts. From noon to 1 p.m., we will hold a Brown Bag Discussion about conflict resolution on campus. Find out how we serve UND and our greater community and how to get involved. Center staff and volunteer members will be here to great all faculty, students and staff. Campus Conflict Communication tips for inciting cooperation vs. resistance: A) Avoid labeling, blaming, insulting, and judging; instead offer understanding, be open to different interpretations, and respect differences through an open and curious mindset; B) Acknowledge other's perceptions and use reflective and attentive listening skills; avoid forming arguments while listening, looking for flaws in their message, and making hostile offensive or defensive statements; C) Offer your own ideas clearly and allow others to ask questions; don't make assumptions about intentions or the meaning of words or gestures - instead inquire as to meaning and work to create a shared framework. More at http://conflictresolution.und.edu -- Kristine Paranica, director, UND Conflict Resolution Center.