|Note Student Account Services organizational changes|
Student Account Services (formerly the Business Office) has not only undergone a name change but also an organizational change.
Lisa Heher, cash and investments manager in Accounting Services, was promoted to assistant controller effective Nov. 1, 2007. Lisa has worked in the Accounting Services Office for approximately 20 years and most recently as cash and investments manager. Lisa will now manage Student Account Services and remain responsible for UND Cash and Investments. To assist her with the additional responsibilities, Kathie Howes and Emily Goodoien, accountants for cash and investments and student finance, respectively, are now a part of the Student Account Services team. All three will remain located in the Accounting Services Office in 115 Twamley Hall.
Student Account Services is still one office located in 202 Twamley Hall, but will be led by two individuals with responsibilities divided into two critical groups: operations and relations management.
Leading the operations team is Chelsea Larson, student account operations manager. Chelsea is a CPA and manages general ledger setup on the student finance side. Her team is responsible for the calculation of tuition and fees, financial aid crediting and refunds, as well as the posting of student waivers. Reporting to Chelsea are two student account specialists - Heidi Smart and Mary Anderson - as well as Student Account Representative Melissa Dietrich.
Leading the relations team is Matthew Lukach, student account relations manager. Matthew recently joined Student Account Services and brings to UND extensive customer service experience and supervisory training skills. Matthew's team is responsible for customer service, collections, and communication plans for Student Account Services. Matthew will supervise the following employees: Kathy Freeman, lead student account representative; Bonnie Kossow, student account representative; Carol Arvidson, administrative assistant; Linda Campbell, receptionist; Sandie Brelie, lead cashier; Joanne Durkin, cashier; Mary Hjelden, cashier; and Lori Morken, cashier.
We are excited about the changes and look forward to serving our student and campus customers in 2008. -- Sharon Berning, controller.