TIAA-CREF sets dates for counseling sessions TIAA-CREF has set up their dates for one-on-one counseling sessions for the fall semester. The sessions are with a consultant from the TIAA-CREF Chicago office. These sessions are available for you to discuss your current plan, tax sheltering, rollovers, investment performance or retirement options. To schedule an appointment, please call (800)732-8353 between 8 a.m. and 5 p.m. If you wish to call after hours please call (800) 842-2009 extension 2456.